Cancellation and Refund

• Cancellation Window: You may cancel your order within 2 days (48 hours) from the time of purchase, provided the order has not yet been shipped.
• How to Cancel: To cancel, contact us at support@sorra.in with your order details. You may also use the account dashboard on the Site, if available.
• Post-Shipment: Once an order has shipped, cancellation is not possible, but you may request a return/refund as outlined below.

• Eligibility: Refund requests must be made within 2 days (48 hours) of receiving the product. Products must be unused, in original condition, and with all packaging/tags intact.
• Non-Refundable Items: Custom orders, personalized items, or items marked as non-returnable on the Site are not eligible for refunds unless defective.
• Defective/Damaged Items: If a product is defective, damaged, or incorrect, contact us within 2 days of receipt to arrange a refund or replacement. We may require photos or return of the item.
• Refund Process:
  • Submit your request via email to support@sorra.in with your order number and reason for the refund.
  • If approved, refunds will be processed to the original payment method within 7-10 business days.
  • Shipping costs are non-refundable unless the issue is due to our error.
• Return Shipping: You are responsible for return shipping costs unless the product is defective or incorrect.