Privacy Policy
Privacy Policy
Last Updated: June 27, 2025
This Privacy Policy outlines how Sorra Sparkle LLP ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sorra.in (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). "You" refers to you as a user of the Services, whether a customer, website visitor, or another individual whose information we collect under this Privacy Policy.
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised "Last updated" date, and we will take any steps required by applicable law.
How We Collect and Use Your Personal Information
We collect personal information from various sources to provide the Services, depending on your interaction with us. We use this information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect our rights, users, or others.
What Personal Information We Collect
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Information You Provide Directly:
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Contact Details: Name, address, phone number, email.
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Order Information: Name, billing/shipping address, payment confirmation, email, phone number.
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Account Information: Username, password, security questions, or other account security details.
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Customer Support Information: Information you include in communications, e.g., messages sent through the Services.
You may choose not to provide certain information, but this may limit access to some features. -
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Information Collected Automatically (Usage Data):
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We use cookies, pixels, and similar technologies to collect data such as device information, browser details, IP address, network connection, and your interaction with the Services.
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Information from Third Parties:
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We may obtain information from vendors like Shopify, payment processors (e.g., bank or card details), or other service providers acting on our behalf.
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Third parties may use tracking technologies (e.g., pixels, web beacons) to collect data when you visit our Site, open emails, or interact with our Services/advertisements.
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How We Use Your Personal Information
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Providing Services: To process payments, fulfill orders, send notifications (e.g., account updates, purchases, returns), manage accounts, arrange shipping, and facilitate returns/exchanges.
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Marketing and Advertising: To send promotional communications (email, text, or mail) and tailor ads on our Site or other platforms.
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Security and Fraud Prevention: To detect and address fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials secure.
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Customer Support and Service Improvement: To respond to inquiries and enhance our Services.
Cookies We use cookies to power and improve our Site, remember preferences, run analytics, and understand user interactions (see Shopify’s cookie policy at https://www.shopify.com/legal/cookies). You can adjust your browser settings to reject cookies, but this may impact functionality. Blocking cookies may not fully prevent data sharing with third parties.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
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Vendors/Service Providers: For services like IT management, payment processing, analytics, customer support, fulfillment, and shipping.
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Business/Marketing Partners: To provide services or advertise, per their privacy policies.
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With Your Consent: When you request or consent to sharing (e.g., for shipping or social media integrations).
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Affiliates: Within our corporate group to run our business.
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Legal/Business Needs: For mergers, bankruptcy, legal obligations (e.g., subpoenas), or to enforce terms and protect our rights/users.
Categories Disclosed:
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Identifiers (contact details, order/account info).
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Commercial information (order, shopping, support data).
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Internet activity (Usage Data).
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Geolocation data (e.g., from IP addresses).
We do not use or disclose sensitive personal information without your consent or to infer characteristics.
Third Party Websites and Links
Our Site may link to third-party websites or platforms. We are not responsible for their privacy, security, or content. Review their policies before engaging. Information shared on public platforms (e.g., social media) may be viewable by others without limitation.
Children's Data
Our Services are not for children, and we do not knowingly collect their information. Parents/guardians can contact us to request deletion of a child’s data. We do not “share” or “sell” personal information of individuals under 16.
Security and Retention
No security is perfect, and data sent to us may not be secure in transit. Avoid insecure channels for sensitive information. We retain your information as needed for account maintenance, Service provision, legal compliance, dispute resolution, or policy enforcement.
Your Rights
Depending on your location, you may have rights such as:
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Access/Know: Request details about your personal information.
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Delete: Request deletion of your data.
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Correct: Request correction of inaccurate data.
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Portability: Receive or transfer your data.
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Restrict Processing: Request we stop/restrict processing.
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Withdraw Consent: Revoke consent where applicable.
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Appeal: Challenge our denial of your request.
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Manage Communications: Opt out of promotional emails via unsubscribe links (non-promotional emails may continue).
To exercise these rights, contact us (details below). We may verify your identity and respond as required by law. We will not discriminate against you for exercising your rights.
Complaints
Contact us with complaints about data processing. If unsatisfied, you may appeal or contact your local data protection authority.
International Users
Your data may be transferred, stored, or processed outside your country. For transfers out of Europe, we use mechanisms like Standard Contractual Clauses unless the destination country ensures adequate protection.
Contact
For questions or to exercise your rights, email us at support@sorra.in or contact us at Shivalik Shilp 2, Judges Bungalow Road, Suryapooja Block B, Satellite, Ahmedabad, GJ, 380015, India.
